Topmatch Rules: Terms of Use in Plain Words for Players from Ukraine — October 2026
Before you play, it helps to understand the rules the platform runs by. Here you will find the Topmatch terms of use in a condensed form: how to set up an account, when a bet counts as accepted, what happens if a rule is broken and where to turn if a disagreement comes up. The terms and conditions Topmatch applies are laid out without legal constructions that you would otherwise need to decode separately.
Latest revision: October 2026
What These Rules Cover
The Topmatch rules define how the relationship between you and the operator works. They apply across every part of the platform — the sportsbook, the casino, the cashier and your personal account.
By registering you accept the terms as a whole, not selectively. If you disagree with any point, it is better not to use the service.
The operator holds an international Curacao licence and has no permit from the Ukrainian regulator. That determines which rules disputes will be reviewed under.
The key parameters in one table:
| Item | Details |
|---|---|
| Age from which you may play | 21 for players from Ukraine |
| Account currency | UAH and other currencies offered on the platform |
| Where the licence was issued | Curacao |
| How many accounts are allowed | One per person |
| Which language version governs | The text on the operator's site takes precedence |
What this means for you: in Ukraine, gambling for money is allowed from the age of 21. Age is checked during verification, and if you are younger the account will be closed.
Your Account: Registration and Checks
You open the account yourself and only in your own name. Registering a profile for someone else or handing anyone access to yours is prohibited.
When registering, you confirm that you have already turned 21 and you enter truthful details. Keeping them up to date is your duty as the account holder.
Verification: What to Prepare
Without an identity check you will not be able to withdraw money. The operator may also ask for documents earlier if it has grounds for a check. Checklist:
- an identity document on which all details are clearly legible;
- proof of age and citizenship;
- if requested — documents on the source of funds;
- if requested — proof that the payment method belongs to you.
The details in your profile must match your documents. If a mismatch is found, transactions are frozen until the situation is cleared up.
The One-Account Rule
One person, one account — there are no exceptions. If several profiles are tied to one individual, one device or one payment method, they are blocked.
Important: winnings from a second account are voided. Money you deposited there yourself is returned under the operator's rules.
How Bets Are Accepted and Settled
A bet takes effect only once the system has confirmed the slip. Until then it carries no weight.
The fact that an event remains in your browser history does not count as confirmation.
Outcomes are determined by the official results of the event. The operator chooses the source — usually the data of the tournament or match organiser.
When a Slip May Be Cancelled
Voiding applies when a bet has lost its point or was accepted on faulty terms. Here is how that works in practice:
| What happened | What happens to the bet |
|---|---|
| The event was cancelled or rescheduled | Refund under the operator's rules |
| The odds were posted with an obvious error | Resettlement at the correct odds or cancellation |
| A technical failure occurred while accepting it | The slip is voided |
| There are signs of a fixed result | Settlement is paused pending review |
| You exceeded the limits | The bet is cancelled in full or in part |
An obvious error means odds that plainly do not reflect the probability of the outcome. Such a slip is resettled at the price the system would have posted if it had been working correctly.
Useful to know: the operator caps the stake amount and the maximum payout. The size of these limits depends on the sport and your account status — you can see current values right in the slip.
Money in Your Account and Bonuses
You top up and withdraw through the cashier in your account. Payments from other people are not accepted: the payer and the account holder must be the same person.
Money is withdrawn by the same method you used to deposit. This is a financial monitoring requirement. Before submitting a request, check:
- that verification is complete;
- that there is no active bonus with unfinished wagering — it blocks withdrawals;
- that you are within the single-transaction limit for the chosen method;
- that the withdrawal details belong to you.
Current thresholds, timeframes and the list of available methods are published in the Cashier section. They can change, so check them each time before a transaction.
How Bonus Programmes Work
Every promotion has its own conditions: the wagering multiplier, validity period and the games that count towards wagering. These rules carry more weight than the general provisions of this document.
What this means for you: by activating a bonus you agree to its terms. Break them — say, by staking above the permitted maximum while wagering — and both the bonus and any winnings from it are voided.
What You Are Entitled To
The rules are not only about your duties but also about your rights as an account holder. The items below apply whatever the status of your account:
- See your transaction history. Bets, deposits and payouts for the entire period are kept in your account
- Ask for information about your account. You can learn the profile status and the reasons for any restrictions
- Set your own limits. You decide the caps on deposits, playing time and stake size
- Use self-exclusion. At any time and without giving reasons
- Close your account. End the relationship with the operator at your own discretion
- Contact support. The channels are listed in the contacts section
How your personal data is protected is explained in the Privacy Policy. It also states what exactly is collected and for how long it is stored.
Useful to know: even if transactions on your account have been restricted, you are entitled to ask for an explanation. The operator states the reason for the block — except where financial monitoring requirements forbid disclosing it.
What Can Get You Sanctioned
Certain actions breach the terms and lead to restrictions on the account. The list below is not exhaustive: every situation is judged on the full set of indicators.
| Breach | What it can lead to |
|---|---|
| Several accounts held by one person | Profiles blocked, winnings voided |
| Paying with someone else's card or details | Transactions frozen, documents requested |
| Bots and automated betting systems | Slips cancelled, access restricted |
| Involvement in fixed matches | Settlement halted, data passed to the organiser |
| False information about yourself | Verification refused, account closed |
| Attempts to get around limits and restrictions | Transactions voided, sanctions on the account |
The penalty matches the seriousness of the breach. An account is not closed over a disputed situation alone, though transactions may be paused for a while.
Separately: play by anyone under 21 is a serious breach. In that case the account is closed and winnings are voided.
Who Is Responsible for What
Responsibility is split according to who controls what. The operator answers for how the platform works; you answer for access to your account and your betting decisions.
What the Operator Does Not Control
- Internet outages on your side or at your provider
- Faulty operation of third-party hardware and software
- Actions of outsiders who have gained access to your account
- The financial outcome of play — your wins and losses
- Delays on the part of payment systems
The operator does not guarantee uninterrupted service: maintenance or external circumstances may limit access.
What Falls on You
You are responsible for making sure nobody learns your login details. Any action performed with the correct username and password is treated as yours.
Remember: playing for real money means risking losing it. No strategy secures a result, and gambling is not a way to earn a living. If play gets out of hand, players from Ukraine can call the "Gambling Problems" helpline on 0800 300 800. Self-control tools are described on the responsible gaming page.
Who Owns the Site Content
Everything you see on the site — code, interface, texts, graphics, logos, the layout of sections — is the intellectual property of the operator or its partners.
You receive a limited right of access: to view materials and carry out transactions within your own account. It gives you no rights to the content itself. Without permission you may not:
- copy materials for commercial purposes;
- scrape data from the site's pages automatically;
- modify program code or bypass technical restrictions;
- use logos and brand marks.
Games are built by outside studios, and the rights to them belong to those studios. The operator hosts these products under licence agreements.
What this means for you: there are no restrictions for personal needs. For example, taking a screenshot of your betting history to send to support is perfectly fine.
Closing an Account and Restricting Access
Either party can bring the account to an end. The reasons and the procedure depend on who initiates it.
| Who initiates | Reason | How it happens |
|---|---|---|
| You | Your own decision | A request to support from your personal account |
| You | Self-exclusion | In profile settings; you choose the period in advance |
| The operator | Breach of the terms | Block with an email to the profile address |
| The operator | Regulator's demand | Access restricted in line with the order |
Money left on the balance is paid out after a check. The exception is any amount obtained in breach of the terms.
Self-Exclusion
This tool helps you keep your play under control. You choose the period in advance, and it cannot be lifted early — that is the whole point of the mechanism.
Important: closing the account does not release you from obligations that arose before. Open slips are settled under the general rules, and unfinished verification may delay payment of the remaining balance.
How These Terms Change
The operator may amend the document. Grounds include new legislation, changes in how the platform operates or requirements of the licensing authority.
The version in force is always published on this page. The revision date is shown right at the start — it tells you at a glance whether anything has changed.
If you keep using the service after a new version is released, that means you accept it. If you disagree, close your account in the way described above.
What this means for you: new rules do not apply retroactively. Slips accepted before a new version came into force are settled under the terms that applied when they were accepted.
Which Law Applies and How to Resolve a Dispute
The governing law is set by the jurisdiction of the licence — Curacao. Ukrainian gambling legislation does not apply here, since the operator has no permit from the local regulator.
In practice this means a dispute is reviewed under the rules of the operator and its licensing authority rather than within the Ukrainian legal system.
Step-by-Step Procedure
- Write to customer support and describe the situation.
- Attach evidence: screenshots, transaction numbers, date and time.
- Wait for the operator to review your request.
- If the decision does not satisfy you, turn to the licensing authority.
You must first try to reach an agreement with the operator. A complaint to the supervisory body without such an attempt is usually not considered.
Please note: since there is no Ukrainian licence, payouts are not guaranteed by the state and the operator does not act as a tax agent. You pay any tax on winnings yourself under the laws of the country where you live.
How to Reach Support
For questions about the terms, how your account works or disputed transactions, contact support. The channels are listed in the contacts section.
You will get an answer faster if you include the transaction details right away:
- the account number or email the profile is registered under;
- the date and time of the event, with the time zone;
- the slip or transaction ID;
- a specific description of the problem, without vague wording.
Tip: verification and payout questions are handled by a separate team. Sending the same request through several channels at once will not speed things up.
Questions on Top Match Terms
Can self-exclusion be lifted early?
No. The period is chosen in advance and cannot be shortened — that is precisely what makes the tool work as a way to control your play.
Do I have to go through verification?
Yes, you cannot withdraw funds without it. The operator may also request documents earlier if grounds for a check arise.
Am I allowed to have two accounts?
No, one person may hold only one account. Extra profiles are blocked and winnings from them are voided.
Why are withdrawals made by the same method as deposits?
Financial monitoring requires it; it is not a whim of the platform. The same rule applies at every licensed operator.
What happens if the odds were posted with an obvious error?
The slip is either resettled at the correct odds or cancelled with the stake returned. The basis is a clear mismatch between the odds and the probability of the outcome.
Can the terms change retroactively?
No, a new version has no retroactive effect. Slips accepted before it was published are settled under the previous rules.
How do I close my account myself?
Send a request to customer support from your personal account. The balance is paid out after a check, except for funds obtained in breach of the terms.
Does Ukrainian law apply?
No, the operator has no permit from the local regulator. Disputes are resolved under the rules of the licence jurisdiction — Curacao.
Prepared by the editorial team: e-service.biz.ua editorial team
Published: · Updated:
This text is built from open sources and our own check of the operator's site: cashier, betting line, bonuses and licence status as of the update date. Verify the licence details on the official site before you play.